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The ability to receive, download and open email attachments in your Yahoo email is crucial to your business, as email attachments can contain invoices, memos and other important business documents. Before contacting technical support, perform basic troubleshooting to possibly solve the problem yourself.


Upgrade your Web browser to ensure that you have the latest version. If your browser is out-of-date, the settings may not be properly configured to open your Yahoo email attachments.


Download and install the free Adobe Reader program if you are unable to read PDF file attachments (link in Resources).


Disable your anti-virus or firewall protection, as these programs could be blocking your ability to download attachments. If you can successfully download a Yahoo email attachment, add an exception to both programs to allow for downloading and opening attachments. Refer to the user guide for your firewall and anti-virus programs for help with disabling the programs and adding exceptions.

Yahoo Mail Won't Download Attachments Chrome Firefox


Restart your computer if problems persist with downloading and viewing attachments. A restart can help resolve most attachment issues that are related to Internet connectivity.

Yahoo Pdf Attachments Won't Open


Disable any browser add-ons or plugins, as these may interfere with the opening of an attachment. Restart your browser and attempt to re-open the attachments.



Can't Download Attachments Yahoo Mail

  • If you are still unable to open email attachements after troubleshooting, contact Yahoo customer care for additional help (link in Resources).

References (2)

Resources (2)

About the Author

How Do I Download An Attachment?

Maya Walker began writing professionally in 2008. Her articles have appeared on a variety of websites, covering technology, personal finance, music and health topics. Walker is pursuing a Bachelor of Arts in English at Stephen F. Austin University in Texas.

Photo Credits

  • Jochen Sand/Digital Vision/Getty Images
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Yahoo Mail Won't Download Attachments Chrome Windows 10

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Walker, Maya. 'How to Fix Yahoo Email When It Won't Open Attachments.' Small Business -, Accessed 01 June 2019.

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