1. Amazon Flex Support

This app is only available on the App Store for iOS devices.

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iPhone Screenshots

Description

Prime Now, Amazon’s fastest delivery service yet, offers tens of thousands of everyday essentials delivered right to a customer’s door, seven days a week. Shop from the best of Amazon, select Whole Foods Market stores, or a favorite local store and have your order delivered in ultra-fast speeds. Shop for all your daily essential needs, including produce, beverages, snacks, meat, alcohol (in select cities), organics, personal care, household cleaning, baby products, pet products, office supplies, electronics and more. To place an order, Prime members can simply download the Prime Now app to shop, and use Amazon’s secure payment settings to check out. Orders will be delivered right to your door within free two-hour delivery windows or one-hour delivery for a fee.
Using your Prime Now App, in select cities, you can shop from favorite local stores including Fresh Thyme, Bristol Farms, Plum Markets, Westside Market, Gourmet Garage, Surdyk's Liquor & Cheese Shop, Union Square Wine & Spirits, All the Best, Sally Beauty, Bartell Drugs, and more.
The Prime Now App also lets you order the food you love from top-rated restaurants. Get delivery from popular local restaurants as well as familiar favorites, including P. F. Chang's, Red Robin, Applebee's, Buca di Beppo, and Red Lobster. Amazon Restaurants is available in select cities across the U.S.
Prime Now delivers thousands of items in over 30 U.S. cities, including Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Denver, Houston, Indianapolis, Las Vegas, Los Angeles, New York City, Miami, Milwaukee, Minneapolis, Nashville, Orlando, Phoenix, Portland, Raleigh, Richmond, Sacramento, San Antonio, San Diego, San Francisco, Seattle, Tampa, Virginia Beach, and D.C. Simply download the Prime Now App and enter your zip code to see if we deliver to your neighborhood.

How

What’s New

Ratings and Reviews

1.8K Ratings

Still needs improvement

While it is a boon to have the free delivery with the prime membership, there are still a few processes that could make the experience better. Often I have gotten the item that I have ordered, but it is the wrong type. I feel like this could be remedied by leaving a note to the person who fills the grocery order. I really like how Instacart has that option. Also, I have noticed that sometimes they’ll say an item is unavailable, like a box salad, but we’ve gone to the store right after the delivery and there was definitely the boxed salad we ordered on the shelf. It’s not too much of an inconvenience all the time, but the reason we made the large order was to add on to the one thing we needed midweek so we could maximize the delivery benefit. We needed the salad for lunch the next day. Another beneficial experience would be to add a better description of the items. I was specifically looking for wild-caught salmon in fresh seafood. I couldn’t find it. I also ordered skin-in chicken thighs and I couldn’t see the range or level of the animal. And the thighs arrived skinless. It doesn’t make sense to make someone go run and get it again, but would like to at least have a way to make sure the next order is correct, or I will pay more to use Instacart membership, where I have more store options.

All Items Not Listed, Buggy App

The first thing I noticed is that the home screen for the app will freeze. This didn’t use to happen and no other apps on my iPhone 7 have had a problem, so I’m assuming this is a bug from the last update. The screen will freeze for minutes on end and then sometimes just start to work again. But once I go back to the home screen the same problem occurs.
There is a huge gap between the items in the store and what’s available in the app. Many items, which can be found in nearly every Whole Foods, aren’t listed in the app. This is super frustrating, especially because of the next problem.
The other shortcoming is that you cannot add a special request. With instacart I was able to make special requests and leave instructions about picking the right produce. Additionally, my shopper and I could text in real time as they shopped if there were any questions. No such luck with this app, which has led to wrong items and poor produce quality (under/over-ripe) in the bag.

Missed potential

The app generally works ok but can get stuck in a loop and crashing when leaving feedback. The execution/outcome is poor, however. The first couple orders were perfect, but my last 3-4 have either been missing items or completely unsuitable replacements have been used. For example, sending K-cups instead of instant coffee or sorbet instead of frozen fruit. The delivery people people also had some weird penchant for leaving the delivery immediately in front of my door, making it impossible to open my door without damaging the bag or goods. It’s not ready for prime time.
The customer service team is quick to address refunds, but they miss the mark in being a time saving service. It’s not convenient to micromanage a delivery person or then end up with items that aren’t close to expectations. I get the impression that whoever is assembling the orders is doing a mad dash through the store without asking for help finding items. Ex- K-cups for instant coffee... went to the Whole Foods myself and there it was.
Deleting this app because the final product is a disappointment.

Information

Amazon Flex Support

Size
75.3 MB
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, French, German, Italian, Japanese, Spanish

Location
This app may use your location even when it isn't open, which can decrease battery life.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.